FAQs

Shipping

Do you offer free shipping? Yes — free US shipping on orders over $99. Orders under $99 ship for a flat $6.95.

How long will my order take? Orders are processed within 1–2 business days. Standard delivery then typically takes 7–15 business days. You'll receive tracking by email as soon as your order ships.

Where do you ship? We currently ship within the United States. Any applicable duties and taxes are already included.

Sizing & Fit

How do your shoes fit? Our footwear runs true to size. If you're between sizes or have wider feet, we recommend going up half a size. Each product page includes a size guide.

Returns & Exchanges

What's your return policy? You have 30 days from delivery to return unworn items in their original condition and packaging. To start a return, email info@rideunmarked.com with your order number and we'll send you instructions. Return shipping costs are the responsibility of the customer, and we do not provide prepaid return labels. The only exception: if your item arrives faulty or defective, contact us with photos and we will cover the return shipping.

Can I exchange for a different size? Yes — we cover your first size swap and send the replacement size at no extra charge. Just email us. The shipping cost to send your original pair back is the customer's responsibility.

Orders & Payment

Can I change or cancel my order? Contact us within 24 hours of ordering and we'll do our best to help before it ships.

Is checkout secure? Absolutely. We use encrypted, PCI-compliant checkout and accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Google Pay.