Returns & Refunds

Returns & Refunds

We want you to love your Ride Unmarked shoes. If they're not right, we've made returns simple.

30-day returns

You have 30 days from delivery to return your order. Items must be unworn, in their original condition and packaging, and in resalable condition.

How to start a return

Email info@rideunmarked.com with your order number and the reason for your return. We'll reply within 24 hours with return instructions. Approved returns should be sent to our returns center:

Ride Unmarked Returns
RM D07, 8/F Kai Tak Fty Bldg
No. 99 King Fuk St, San Po Kong
Hong Kong

Return shipping

Return shipping costs are the responsibility of the customer, and we do not provide prepaid return labels — this applies to change-of-mind, wrong-size and fit returns. The only exception: if your item arrives faulty or defective (including items damaged on arrival), contact us with photos and we will cover the return shipping.

Free size swap

Need a different size? We cover your first exchange — we'll send the replacement size at no extra charge. Just email us. As with all returns, the shipping cost to send your original pair back is the customer's responsibility.

Refunds

Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days. You'll get an email confirmation when it's processed.

Damaged or wrong items

Please report any damage or errors within 48 hours of delivery, with a photo, and we'll resolve it right away.